Privacy Policy

Route Fuse connects homeowners who need work done with one contractor who can do it. To make that work, we collect your contact details and a description of your job, and we pass them to a single matched contractor in your area. We are not a lead broker: your details are not sold, and they are not blasted to a list of competing companies.

We ask separately before sending you marketing email, every marketing email carries a working unsubscribe link, and you can ask us at any time what we hold about you.

Route Fuse Systems Inc. ("Route Fuse", "we", "us") operates this website and the lead-routing service described in it. We are an Alberta corporation. Our mailing address is 12236 104 Street NW, Edmonton, Alberta T5G 2L6, Canada.

Our Privacy Officer is accountable for our compliance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act (PIPA), and Canada's Anti-Spam Legislation (CASL). You can reach the Privacy Officer at support@routefuse.ca.

If you request quotes as a homeowner: your name, phone number, email address, city, the service you need, how urgent it is, and anything you write in the project details field. We also record the time you submitted, your IP address, and, if you arrived through a referral link, the referral code.

If you apply as a contractor: your name, business contact details, city, the services you offer, and anything you tell us about licensing, insurance, or experience. If you subscribe to a paid plan, our payment processor collects your payment details; we receive only a customer reference and the status of your subscription.

Automatically, for everyone: standard server and analytics information such as pages viewed, approximate location derived from IP address, browser type, and the time of the visit.

We do not knowingly collect personal information from children, and we do not collect sensitive categories of information such as health or financial account data beyond what a payment processor handles on our behalf.

We use your information to match a request to one contractor, to notify that contractor, to confirm the outcome with you, to operate accounts and billing, to detect spam and fraudulent submissions, to investigate complaints, and to improve how well the matching works.

We use it for marketing — newsletters, seasonal reminders, feature announcements — only where you have given us express consent by ticking the optional marketing box, or where the law otherwise permits it.

When you submit a request, you must tick a box confirming that you understand your details will be shared with one matched contractor. That consent is required, because sharing your details with a contractor is the service. We store the exact wording you agreed to and the moment you agreed to it, so there is a record of what was actually said rather than a bare "accepted" flag.

Marketing consent is a separate, optional box that is never pre-checked, and declining it does not affect your request. You may withdraw marketing consent at any time using the unsubscribe link in any marketing email or by emailing us. We act on withdrawals immediately; CASL permits up to 10 business days and we do not rely on that allowance.

Withdrawing marketing consent does not stop service messages you asked for, such as the receipt for your own quote request, a contractor's contact details, or billing notices on an active subscription. If you want to stop those, ask us to close the account.

One matched contractor. When your request is routed, the receiving contractor sees your name, contact details, city and job description so they can contact you. If that contractor declines or does not respond in time, the request may be offered to the next contractor in line — but only one at a time.

Service providers. We rely on third parties for hosting and databases, transactional email delivery, SMS delivery, payment processing, and analytics. They may process your information only on our instructions and only to provide those services. Some of them store or process data in the United States, which means it can be subject to lawful access requests by foreign courts and authorities. Alberta's PIPA requires us to tell you this plainly, and this paragraph is that notice.

Legal and safety. We may disclose information where required by law, to enforce our Terms, or to address fraud, security incidents, or a threat to someone's safety.

Business transfers. If Route Fuse is sold or merged, your information may transfer as part of that transaction, and the recipient will remain bound by this policy or a materially equivalent one.

We do not sell personal information, and we do not share it with data brokers.

We keep personal information only as long as we need it for the purpose it was collected for, or as long as the law requires. Our current schedule is below.

Consent and unsubscribe records are the deliberate exception to deletion: if we erased them we could not prove we had permission to contact you, and we could not reliably keep you off a list you asked to leave.

You have the right to ask what personal information we hold about you, how we have used it, and who we have disclosed it to. You also have the right to have inaccurate information corrected.

Email support@routefuse.ca from the address you used, or include enough detail for us to locate your record. We respond within 30 days, as PIPEDA and PIPA require. If we need more time or must refuse part of a request, we will tell you why and explain how to challenge that decision. There is no charge for a routine request; if a request is unusually costly to fulfil we will give you an estimate before proceeding.

You may also ask us to delete information we are not legally required to keep. Where a deletion request conflicts with a retention obligation above, we will tell you which part we cannot delete and why.

Traffic to this site is encrypted in transit. Access to the administrative tools that contain personal information is restricted to authenticated staff accounts, and significant actions are recorded in an audit log. Payment card details never touch our servers; they are handled by our payment processor.

No safeguard is absolute. If a breach creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as the law requires.

We use a session cookie to keep you signed in, and privacy-respecting analytics to understand which pages get used. We do not run third-party advertising trackers. Most browsers let you block or delete cookies, though blocking the session cookie will prevent signing in to the contractor portal.

If you are not satisfied with how we have handled your information or your request, tell us first at support@routefuse.ca so we have a chance to fix it. You may also complain to the Office of the Privacy Commissioner of Canada, or, for matters under Alberta's PIPA, to the Office of the Information and Privacy Commissioner of Alberta.

If we change how we handle personal information, we will update this page and its version stamp. Where a change materially affects how we use information you already gave us, we will seek fresh consent rather than rely on a silent update.